Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Serve as an ambassador for HR by responding to requests by phone, email, Service Now tickets, or as directed by others in a call center environment. Deliver consistent unmatched customer service by providing accurate, effective, efficient and timely responses in a compassionate manner to inquiries from team members, candidates, contractors/vendors, retirees, dependents, beneficiaries, etc. regarding Human Resources policies, plans, programs, and procedures.

The Team Member Service Center supports questions, requests, and transactions related to: payroll, job and pay changes, benefits enrollments and changes, leaves of absence, short- and long-term disability and COBRA administration, life events, life insurance, retirement inquiries, employment verification, candidate updates, new hire processing, performance reviews, etc.

This team provides general office support for the HR department that may include but not be limited to distributing incoming mail, performing department mailings, filing, copying, scanning, transaction processing, data entry, ordering office supplies or other projects.

Requirements

Education

• High School diploma or equivalent (GED) required.
• Bachelor’s degree in Human Resources or related field preferred   

Experience

• 2 years of experience in customer service
• Entry level knowledge of general Human Resources transactions preferred.
• Strong customer service orientation
• Strong communication and listening skills to be able to deliver unmatched customer service with respect to customer diversity
• Ability to deal effectively with dissatisfied customers with patience, professionalism, and compassion
• Ability to maintain confidentiality
• General computer knowledge, including MS Excel, Word, and Outlook
• Collaborate with HR partners to ensure proper procedures are created, and maintained for team member all employment, job, pay, benefit, leave of absence, etc. transactions
• Assess HR technology for TMSC, proactively recommend improvements and/or workflow changes to implement recommendations if appropriate
• Ability to work independently and handle multiple of tasks simultaneously
• Ability to adapt to changing priorities/workflow
• Ability to work effectively within a team performing similar work
• Strong organizational and time management skills
• Willingness and ability to take work direction from multiple leaders
• Ability to work under pressure and with deadlines
• Ability to maintain a thorough knowledge of the organization's Human Resources programs and policies
• Ability to follow strict policy guidelines and follow standard operating procedures and scripts
• Ability to deal with ambiguity and change and multiple customer requests in a timely manner
• Strong attention to detail (particularly with entering data).
  

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.