Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Adoption Reimbursement up to $3000 per child!
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members!

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:

• Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
• Use of pronoun badges and preferred names
• Encouraging cultural awareness through education and training

About this position

The Therapies Coordinator is a member of the Therapies Center team who supports the care of customers and efficiency of the Therapies team. This includes, but is not limited to, reception and check in, registration and schedule coordination, insurance verification and authorization, compliance activities and maintaining the physical space of the outpatient clinic.

Requirements

Education

• HS diploma or equivalent
• Education or experience as a COTA or PTA is desirable but not required   

Experience

• Entry level experience with appointment scheduling and coordination
• Entry level experience with insurance verification and authorization-rehab or therapies services experience preferred
• Proficient with computerized scheduling and medical records systems
• Ability to balance work priorities in a rapidly changing environment, exercising decision making and good judgment in regard to customer experience
• Ability to resolve conflict and advance professionalism among colleagues
• Seeks to advance and refine their skill set to demonstrate personal professional growth and meet the needs of the customer, department, and North Memorial Health
• Demonstrated verbal, written and interpersonal communication skills. Ability to read, write and comprehend non-English language(s) is an additional benefit.  

Licensure/Certification

• Must possess current class D driver’s license in state of residency with an acceptable driving record if driving to alternate locations
• Must provide annual proof of insurance per hospital policy if driving to alternate locations
• Current CPR certification or completion of certification during orientation period.
• BLS

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.