Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

We’re driven to deliver healthcare differently. You too? Then your IT career could be waiting at North Memorial Health. North is a place where you can do purposeful work, in an environment that’s big enough to allow for professional and personal growth, but small enough to see your dedicated work making positive changes. Every team member makes their mark and that’s the way we like it.

Do you love solving problems, leading great teams, and the excitement when new technology is released? We’re looking for an End User Technology Supervisor to keep our desktop support operations running smoother than a fresh install of Windows. You’ll lead a talented team of important onsite IT ambassadors who directly connect IT services to valued customers, ensure incidents are resolved quickly, and champion continuous improvement—because “Have you tried turning it off and on again?” only gets us so far.

What You’ll Do
- Supervise the EUT Desktop Support function and collaborate with business partners to keep devices and applications running in an organization with locations open 24x7, including a level 1 trauma center
- Provide leadership, guidance, and the occasional pep talk to your team
- Champion partnerships with our community through our IT intern program
- Track and report metrics—because numbers tell the story (and help us brag)
- Drive process improvements that make life easier for users and techs alike
- Handle scheduling, timecards, inventory, and performance reviews without losing your sense of humor
- Collaborate with IT leadership to align with organizational goals and build a positive team culture
- Jump in on technical issues when needed—because you know your stuff
- Manage projects, budgets, and help the team adapt in a fast-paced environment

Why You’ll Love It Here
- Be part of a mission-driven organization that values innovation and user experience
- Opportunities for career growth, certifications, and leadership development
- A collaborative culture where we take our work seriously—but not ourselves

Requirements

Education

• Associates degree required, Bachelor's degree preferred   

Experience

Experience
• Minimum 5 years Desktop Support experience, preferably in a healthcare environment.- -Minimum of 3 years of previous supervisor experience is required in IT. 
• Leadership experience preferred
Knowledge, Skills and Abilities
• Proven superior customer service etiquette and the ability to deal effectively with customers, vendors, peers and management.
• A strong dedication to quality customer service.
• Proven problem-solving and troubleshooting skills.
• Professional communication skills, both written and oral
• Demonstrated ability to solve most complex workstation issues.
• Ability to work in a team environment, strong interpersonal skills.
• Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction.
  

Licensure/Certification

• Microsoft Desktop Support Technician Certification
• Valid Class D driver's license in state of residency with an acceptable driving record

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.