Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Adoption Reimbursement up to $3000 per child!
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members!

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:

• Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
• Use of pronoun badges and preferred names
• Encouraging cultural awareness through education and training

About this position

Care Manager: As an integral member of the health care team, the care manager provides clinically-based care coordination to support the delivery of quality customer care as efficiently as possible. The care manager has accountability for individual customers ensuring quality clinical outcomes and appropriate resource management within an assigned caseload. With the customer, family, and health care team, the care manager creates and organizes a care plan (or contributes to an existing care plan) appropriate to the customer’s needs and resources and ensures that the customer is receiving the right care, at the right level across the continuum.

The care manager works with the primary care provider and clinic care coordinator as an integral part of the care management team to ensure that care for the most vulnerable or complex customers is coordinated and managed. Customers must receive optimal care including acute illness management, chronic disease management, and preventive care across multiple health settings and multiple physicians/providers. The care manager applies the process of assessment, planning, implementation, monitoring, evaluation and coordination of care to meet the customer's health care needs across the continuum.

The care manager must activate the customer and form meaningful relationships with customers/families. Must develop care plans that prevent disease exacerbation, improve outcomes and increase customer self engagement in care. Must demonstrate an understanding of customer-centered care. The care manager must also meet the compliance standards of specific health plans and other external agencies as appropriate.

Requirements

Education

• Graduate from an accredited school of nursing required; BSN or BAN preferred; or BSW from an accredited school of social work.   

Experience

Experience
• Care Coordination experience of 5 years required.

• One year of Minnesota Senior Health Options required (MSHO).

Knowledge, Skills and Abilities
• Excellent verbal and written communication skills required.
• Needs assessment skills.
• Evaluation skills.
• Knowledge of relevant policies and procedures.
• Customer interaction and motivational skills.
• Customer triage skills.
• Project a positive image through professional behavior and building positive relationships with customers, families, providers and other staff.
• Demonstrated ability to collaborate with other disciplines both in and out of health care system.
• Demonstrated ability to problem solve proactively using sound judgment based on factual information and clinical knowledge.
• Demonstrated ability to use behavioral strategies such as motivational interviewing.
• Demonstrated understanding of concepts associated with utilization management.  

Licensure/Certification

• Registered Nurse- State Requirement
OR
• Licensed Social Worker- State Requirement

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.