About this position
Telephone triage is a communication with and/or regarding an established customer in which a specially trained and experienced RN utilizes clinical judgment and the nursing process. The Triage RN is guided by use of nursing process, and medically approved protocols to determine the urgency of the customer's problem, and to direct the customer to the appropriate level of care. The RN executes the Standards of Nursing Practice including: assessment, nursing diagnosis, outcome identification, planning, implementation, and evaluation. Telephone Triage RN will also provide education and advice, and document in the medical record. The scope of practice may include the care of neonates, infants, pediatrics, young adults, and older adults throughout the life cycle.
This position works on-site in Robbinsdale, MN. Interviews for this position will take place virtually via Microsoft Teams.
To ensure the highest level of protection from acquiring and transmitting disease, Blaze Health requires all team members to be fully vaccinated for influenza and COVID-19 or have an approved medical or religious exemption from the organization on file as a condition of employment.
What we’ll expect from you
• By telephone, interviews the customer and/or caller and collect data to form a nursing assessment. Explores secondary sources in the medical record such as: diagnosis tests, laboratory results, medications, allergies, problem lists, past and present medical history. This assessment will help formulate the nursing diagnosis which will lead the Triage RN to develop a plan and intervention for the customer using clinic approved telephone triage protocols.
• Per clinic specific policy, may implement a guideline or protocol which results in a prescription and/or prescription refill.
• Consults with the provider, as appropriate, in any situation where they have a question about plan and/or intervention.
• Demonstrates theoretical and evidence based clinical practice using the nursing process.
• Collaborates with customers, families, peers, and other care providers to provide continuity of customer care.
• Recognizes emergent situations and responds promptly and effectively.
• Systematically evaluates the quality and effectiveness of customer care practices.
• Enhances professional growth and development through participation in educational programs, current literature, in-services and workshops.
• Evaluates own nursing practice in relation to professional practice standards and relevant statutes and regulations.
• Develops and/or assists with development and implementation of policies and procedures, as needed.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• Demonstrates proficiency for the skills outlined in the appropriate position skills list.
• Maintains skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer- and/or team member-related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Recognizes and complies with legal, regulatory, accrediting, and procedural requirements related to area of responsibility.
Interested? Here are our requirements
• Graduate from an accredited school of nursing.
• Bachelor's degree in nursing preferred.
Experience, Knowledge, Skills, Abilities
• One year of nursing experience in a hospital, nursing home, or clinic setting.
• Ability to provide telephone nursing assessment of the actual or potential health needs of an individual and provide nursing care such as teaching, counseling, case finding and referral to other health resources and evaluates these actions.
• Ability to react calmly and effectively in emergency situations.
• Knowledge of drugs and their indication, contraindications, dosing, side effects and proper administration.
• Knowledge of nursing theory and practice.
• Ability to maintain quality, safety, and infection control standards.
• Knowledge of customer evaluation and triage procedures.
• Ability to communicate effectively, both orally and in writing.
• Strong interpersonal skills.
• Ability to listen, observe, assess, and record symptoms, reactions, and progress.
• Knowledge of primary care principles and practices.
• Strong computer skills.
• Three years of nursing experience in a hospital, nursing home, or clinic setting preferred.
• Current licensed RN in the State of Minnesota (State requirement).
• Current American Heart Association or American Red Cross-accredited BLS certification or completion of the training process during orientation (Blaze Health standard).
Hours per two week pay period: 48
Shift: Days 8 hours
Weekend Requirement: None
Work Group: Non Contract
Call Requirement: None
Remote or On-site: On-site