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Program Coord, Center for Loss & Healing

Robbinsdale, MN

About this position

Plans, develops and implements programs providing grief education and services across the continuum of care to the Blaze Health system. This includes coordination of activities of Hospice staff and volunteers in the provision of grief support to hospice customers and their significant others. Recipients of grief support may include the customer, family, significant others, children, adolescents, adults, and geriatrics. In addition to coordinating grief support provided by the hospice team, the position directly delivers individual/family counseling and facilitates support groups for clients identified as at-risk for a complicated grief experience. The position collaborates with community resources when needs exist beyond the scope provided by hospice services. The position provides grief support to the community and hospice staff through creating and offering grief curriculum.


What we’ll expect from you

• Develops and implements strategies to deliver grief services to the North Memorial system and the local community.
• Performs activities, including marketing, to grow customer and community access to services.
• Achieves established program performance metrics
• Collaborates with internal resources to meet program operational needs.
• Collaborates with the Hospice interdisciplinary team in the assessment of survivor bereavement risk factors
• Provides direct support prior to customer death via education and individual, couples, and family counseling for at risk significant others as appropriate
• Collaborates with Volunteer Coordinator in assignment of volunteers to provide support to at risk significant others
• Provides bereavement services, including individual, couples, and family counseling, for designated caseload of at risk significant others
• Develops and facilitates loss support groups for children, teens, and adults
• Provides community and staff education about loss-related issues
• Refers to outside professionals based on scope of services and client needs
• Oversees initial and ongoing training of personnel providing bereavement services
• Conducts ongoing quality monitoring of bereavement program in collaboration with QAPI team
• Evaluates program effectiveness based on input from staff, volunteers, and survivors
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.

• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements


• Master's degree in Social Work (LICSW), Marriage and Family Therapy (LMFT, LAMFT), Mental Health Counseling (LPC), or Psychology (LP) required   

Experience, Knowledge, Skills, Abilities 

• Previous experience in death-related grief and loss support preferred

• Demonstrated leadership, organizational, verbal and written communication skills. Interpersonal skills required      

Licensure/Certification(s) Mandatory

- State Requirement
• Valid Class D driver's license in state of residency with acceptable driving record, and annual proof of auto insurance per hospital policy
- BH Standard 

Posting Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Opportunity Posters provided by OFCCP here.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in futherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Blaze Health

Blaze Health is a joint venture between Blue Cross and Blue Shield of Minnesota and North Memorial Health, which includes North Memorial Health primary care clinics, specialty care clinics and hospice. Our customers are at the heart of everything we do. Blaze Health is committed to transforming healthcare to remove the hassle and make it more accessible, more affordable and less complicated. Direct communication between care provider and insurer will help make the care experience better.

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A big bang in healthcare.

Blaze Health - a new collaboration between Blue Cross and Blue Shield of Minnesota and North Memorial Health - is changing the relationship between provider and payer.

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A big bang in healthcare.

Blaze Health was formed to remove the customer from the "sticky middle" and challenge the status quo by prioritizing customer outcomes over short- term financial gains.

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A big bang in healthcare.

We are truly revolutionizing healthcare for customers and team members alike, offering a competitive and comprehensive benefits program and supporting a healthy work/life balance.

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A big bang in healthcare.

Join a team that pioneers an innovative solution to unmask healthcare complexity. This is Blaze Health, and we are changing the universe of healthcare.

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Blaze Health is large enough to provide cutting-edge, comprehensive medical care, and small enough to feel like family.Dr. Fruechte, Blaze Health Cardiologist

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