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Supervisor, Hospice Care

Robbinsdale, MN

About this position

The Specialty Care Supervisor plans, implements, coordinates, ensures compliance and evaluates operations within a Specialty Care clinic at Blaze Health. In performing these duties the Supervisor works closely with the clinic's Specialty Care Manager in all aspects of site coordination, ultimately assisting in creating a customer/patient focused environment. The Supervisor uses critical thinking skills to problem solve and resolve issues. In addition to performing staff management activities at the direction of the Clinic Manager, such as interviewing, training and orientation, and performance feedback, the Supervisor schedules and coordinates services and work assignments daily to ensure safe, efficient, and compliant service delivery. Additionally, the Supervisor assures continuous improvement through ongoing mentoring, coaching and performance assessment. They serve as resource to staff and customers on billing, authorization, computer systems, scheduling processes and regulatory/compliance issues. They also act as a resource to staff in developing, implementing, and evaluating patient care standards to meet the needs of the patient populations served. Finally, the Supervisor partners with providers and clinical staff to ensure quality care and leads quality improvement initiatives.

 

What we’ll expect from you

• Achieves key customer care, financial and/or operational outcomes as found in annual work plan.
• Leverages and adheres to systems and processes that drive accountability for customer care, financial and operational outcomes.
• Works effectively with team colleagues and other key partners to execute divisional and/or departmental initiatives and day-to-day operations.
• Effectively communicates with teammates and key partners.
• Develops talent within the team, including acquiring, engaging and retaining.
• Staffs, organizes and schedules the team to leverage maximum labor productivity.
• Understands, tracks and focuses the team on metrics that measure key business outcomes.
• Translates business support vision and strategies to team level and engages and empowers team members to meet customer's needs in innovative ways. • Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• Bachelor's degree and five or more (5+) years of experience in a clinic setting required.
OR
• Associate's degree and ten or more (10+) years of experience in a clinic setting required.   

Experience, Knowledge, Skills, Abilities 

• Demonstrated leadership, excellent communication, organization and management skills.
• Demonstrated skill in promoting and providing the excellent customer service.
• Ability to communicate and work effectively with clinical, professional administrative staff and diverse patient population.
• Proficient knowledge of Microsoft applications.        

Licensure/Certification(s) Preferred

Licensure at the LICSW level in the state of Minnesota

Posting Date:


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Opportunity Posters provided by OFCCP here.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in futherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


Blaze Health

Blaze Health is a joint venture between Blue Cross and Blue Shield of Minnesota and North Memorial Health, which includes North Memorial Health primary care clinics, specialty care clinics and hospice. Our customers are at the heart of everything we do. Blaze Health is committed to transforming healthcare to remove the hassle and make it more accessible, more affordable and less complicated. Direct communication between care provider and insurer will help make the care experience better.

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A big bang in healthcare.

Blaze Health - a new collaboration between Blue Cross and Blue Shield of Minnesota and North Memorial Health - is changing the relationship between provider and payer.

Explore Blaze Health

A big bang in healthcare.

Blaze Health was formed to remove the customer from the "sticky middle" and challenge the status quo by prioritizing customer outcomes over short- term financial gains.

Explore Blaze Health

A big bang in healthcare.

We are truly revolutionizing healthcare for customers and team members alike, offering a competitive and comprehensive benefits program and supporting a healthy work/life balance.

Explore Blaze Health

A big bang in healthcare.

Join a team that pioneers an innovative solution to unmask healthcare complexity. This is Blaze Health, and we are changing the universe of healthcare.

Picture of Dr. Fruechte, Blaze Health Cardiologist
Blaze Health is large enough to provide cutting-edge, comprehensive medical care, and small enough to feel like family.Dr. Fruechte, Blaze Health Cardiologist

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