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Casual Clinic Medical Assistant

Blaine, MN, Brooklyn Center, MN, Brooklyn Park, MN, Elk River, MN, Fridley, MN, Golden Valley, MN, Maple Grove, MN, Minneapolis, MN, Minnetonka, MN, New Hope, MN, Robbinsdale, MN, Roseville, MN, St Anthony, MN

Blaze Health

Blaze Health is a joint venture between Blue Cross and Blue Shield of Minnesota and North Memorial Health, which includes North Memorial Health primary care clinics, specialty care clinics and hospice. Our customers are at the heart of everything we do. Blaze Health is committed to transforming healthcare to remove the hassle and make it more accessible, more affordable and less complicated. Direct communication between care provider and insurer will help make the care experience better.

About this position

The Medical Assistant will be certified to manage the customer flow throughout the clinic and assist providers in the management and treatment of their customers, individualizing care to the age of the customer. These customers may include infant, child, adolescent, adult, or geriatric. The Medical Assistant may also provide telephone support and facilitate communication between customers and providers. The Medical Assistant takes direction from the Clinic Supervisor, Clinic Manager, and Providers.

To ensure the highest level of protection from acquiring and transmitting disease, Blaze Health requires all team members to be fully vaccinated for influenza and COVID-19 or have an approved medical or religious exemption from the organization on file as a condition of employment.

Atrium Specialty Clinic
• Completes pre-visit planning to prepare the care team for the customer’s visit
• May assist with prescription refills under supervision of the provider according to the Clinic Medication Refill Protocol
• Assists the provider and other members of the customer’s care team in communicating about the customer’s care plan both during and outside of the customer’s clinic visit. Will provide assistance in coordination of transportation, surgery scheduling, and other follow up care as needed.
• Assists in the coordination of follow-up care within the Atrium Specialty Clinic when a customer has been discharged from our provider’s care in the hospital.

Mental Health Services Center
• Completes pre-visit planning to prepare the care team for the customer’s visit
• May assist with prescription refills under supervision of the provider according to the Clinic Medication Refill Protocol
• Assists the provider and other members of the customer’s care team in communicating about the customer’s care plan both during and outside of the customer’s clinic visit. Will provide assistance in coordination of follow-up care as needed
• Ability to complete DISCUS testing, department will provide training if needed.

Primary Care
• Addresses health care directives and safety concerns with customer during rooming process
• May assist with prescription refills under the supervision of the provider according to the Clinic Medication Refill Policy.
• Assists customers via telephone in the clinic Message Center. May collect information and transmit that information to a provider so that the provider can make a decision about customer care. May give the provider’s advice to the customer. However, the CMA cannot perform telephone triage.
• May perform x-ray duties as assigned if individual has passed the x-ray operator exam.

Primary Care and HHH Cancer Center
• Performs clinic laboratory tasks including order processing, specimen collection and processing, and diagnostic testing. Completes annual Lab competency testing. Quality control functions include performing calibrations, proficiency testing and attending in-services with regard to lab changes in procedure and/or equipment.
Infusion Clinic
• Performs prior authorization functions related to rheumatology. This includes contacting insurance companies, specialty pharmacies and customers.
• Read, interpret and document provider notes regarding prior authorizations.
• Have a medical understanding of rheumatology and diagnosis codes.

Lead Roles (Urgent Care Only): Additional Accountabilities
• Promotes a professional culture, leading by example.
• Key contributor for maintaining a consistent and effective workflow.
• Serves as preceptor for new team members, properly training them on clinical processes for standardization.
• Serves as “go-to person” and acts as a liaison between Clinic Office Assistants and Providers in the absence of supervisor / manager, answering questions, contacting supervisor / manager for emergencies or complex questions that require immediate answers beyond Lead’s scope of responsibility.

What we’ll expect from you

• Assists provider with care of customers of all age groups.
• Ensures that exam rooms are prepared for exam.
• Follows the standard rooming process when rooming customers: obtains vitals and reconciles medications with customers.
• Performs diagnostic tests including but not limited to EKG's, holter and event monitor set-up, vision and hearing screens, x-rays, nebulizer treatments, peak flows, O2 sats. Communicates outcomes verbally and documents appropriately.
• Notifies customer of test and procedure results under provider direction.
• Gives immunizations, injections, and other medications as directed by provider.
• Performs laboratory specimen collection as needed.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list. • Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• High School graduate or equivalent (i.e., GED) required.
• Graduate of an accredited Medical Assistant program required.
• Must be certified; or pass the certification exam within 6 months of hire as a condition of continued employment.   

Experience, Knowledge, Skills, Abilities 

• Previous experience in a clinical setting preferred.
• Passed x-ray operator's examination or willing to take exam according to individual clinic needs.
• Occupational Medicine experience preferred. Only applicable for Occupational Medicine. • Must be able to prioritize multiple tasks in an efficient manner.
• Knowledge of and skill in using computer software applications.
• Travel using personal vehicle to various local worksites is required. Only applicable for Occupational Medicine.      

Licensure/Certification(s) Mandatory

• Current BLS Certification-BH Standard
• Medical Assistant Certification-BH Standard
• Breath Alcohol Tester Certification (Must obtain certification administered by Blaze Health AFTER hire. Only applicable for Occupational Medicine)
- BH Standard
• Must possess a current driver's license in the state of residency with an acceptable driving record. (Only applicable for Occupational Medicine)
- BH Standard
• Drug Screen Certification (Must obtain certification as administered by Blaze Health AFTER hire. Only applicable for Occupational Medicine)
- BH Standard

    

Posting Date:


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EEO/AA STATEMENT

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: 763-581-6947. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: 763-581-6947.



INSPECTION OF AAP
Blaze Health, LLC is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.


Explore Blaze Health

A big bang in healthcare.

Blaze Health - a new collaboration between Blue Cross and Blue Shield of Minnesota and North Memorial Health - is changing the relationship between provider and payer.

Explore Blaze Health

A big bang in healthcare.

Blaze Health was formed to remove the customer from the "sticky middle" and challenge the status quo by prioritizing customer outcomes over short- term financial gains.

Explore Blaze Health

A big bang in healthcare.

We are truly revolutionizing healthcare for customers and team members alike, offering a competitive and comprehensive benefits program and supporting a healthy work/life balance.

Explore Blaze Health

A big bang in healthcare.

Join a team that pioneers an innovative solution to unmask healthcare complexity. This is Blaze Health, and we are changing the universe of healthcare.

Picture of Dr. Fruechte, Blaze Health Cardiologist
Blaze Health is large enough to provide cutting-edge, comprehensive medical care, and small enough to feel like family.Dr. Fruechte, Blaze Health Cardiologist

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