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Clinic Office Assistant: Maternal Fetal Medicine

Robbinsdale, MN

About this position

The Clinic Office Assistant is primarily responsible for facilitating good communication between customers and staff, accurate scheduling, and effectively coordinating all clerical aspects of the customer's medical care.

What we’ll expect from you

• Greets customers and visitors in a pleasant and professional manner. Verifies and updates insurance and demographic information. Completes accurate registration and scheduling in Epic. Creates new EMR charts as needed.
• Receives and processes customer payments at time of service. Balances receipts daily.
• Prints encounter forms, has consent forms signed, scans insurance card and notifies medical staff of customers arrival.
• Scans reports into existing records, and performs other record maintenance issues.
• Handles Release of Information requests according to regulatory and department policies governing disclosure of information.
• Answers the telephone appropriately and directs calls and/or takes accurate messages.
• Facilitates communication between the medical staff and outside sources, e.g. referring physicians, outreach, nursing homes, home care and hospice. Communication may include written, electronic, paging, telephonic
• Manages messages and/or work queues as assigned within Epic inbasket.
• Maintains appointment schedule for physicians.
• Schedules outside physician visits, scans, x-rays, CTS, injections and labs according to the order and provides outside sources with requested customer information.
• Explains customer prep instructions and procedure information if required.
• Maintains appearance of reception area and waiting room, maintains coffee/beverage/snack stock and orders additional supplies as needed.
• Retrieves, sorts and delivers interoffice and incoming mail.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• High School graduate or equivalent required.   

Experience, Knowledge, Skills, Abilities 

• Previous clinical experience preferred.
• Previous computer experience preferred.
• EMR experience preferred.
• Knowledge of medical terminology.      

Posting Date:


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Opportunity Posters provided by OFCCP here.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in futherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


Blaze Health

Blaze Health is a joint venture between Blue Cross and Blue Shield of Minnesota and North Memorial Health, which includes North Memorial Health primary care clinics, specialty care clinics and hospice. Our customers are at the heart of everything we do. Blaze Health is committed to transforming healthcare to remove the hassle and make it more accessible, more affordable and less complicated. Direct communication between care provider and insurer will help make the care experience better.

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A big bang in healthcare.

Blaze Health - a new collaboration between Blue Cross and Blue Shield of Minnesota and North Memorial Health - is changing the relationship between provider and payer.

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A big bang in healthcare.

Blaze Health was formed to remove the customer from the "sticky middle" and challenge the status quo by prioritizing customer outcomes over short- term financial gains.

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A big bang in healthcare.

We are truly revolutionizing healthcare for customers and team members alike, offering a competitive and comprehensive benefits program and supporting a healthy work/life balance.

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A big bang in healthcare.

Join a team that pioneers an innovative solution to unmask healthcare complexity. This is Blaze Health, and we are changing the universe of healthcare.

Picture of Dr. Fruechte, Blaze Health Cardiologist
Blaze Health is large enough to provide cutting-edge, comprehensive medical care, and small enough to feel like family.Dr. Fruechte, Blaze Health Cardiologist

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